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Grow Turn guests into advocates

Vintiga Platform Turn every visit into lasting revenue. Powering modern tasting rooms with the tools to attract, serve, and keep more guests.
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Wineries Grow club memberships and increase revenue per visit.
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Agencies & Partners Deliver better digital and in-person experiences.
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Talk with the team Hospitality people, building for hospitality.
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Guest Feedback & Reviews

Great hospitality starts with listening.

Keep the conversation going after the tasting. Bring guest context to your follow-ups, invite honest feedback, and give guests room to share the experience in their own words.

Illustrative: the wine, guests and reviews are examples, not a customer’s data.

  1. Start with the guest
  2. Invite honestly
  3. Listen and respond
  4. Welcome them back
Winery staff member working at a laptop beside shelves of wine bottles
Make time for a thoughtful response and a conversation with your team.

Start with the guest

A follow-up that remembers the visit.

Bring visit history and preferences into the post-visit conversation, so the thank-you sounds like it came from the people who poured the wine.

  • Start with their experience. Use guest and reservation history to make the follow-up relevant.
  • Keep the invitation simple. Thank them for visiting and ask what stood out, without steering the answer.
  • Continue the relationship. Vintiga’s personalized email follow-ups connect outreach to the guest, not just an address.
Explore the connected guest profile

After the visit

Don’t let the conversation end at the door.

A tasting can feel different on either side of the counter. Invite guests to share their perspective, with the same attention you gave them during the visit.

See email follow-ups
Hospitality staff at a bar beside a guest note about wine preferences and an anniversary

Follow-up email · After the tasting

Personal
To Hannah L. · Saturday seated tasting Subject Thank you for celebrating with us, Hannah

It was a pleasure pouring the Reserve Chardonnay for your anniversary. We’d love to hear what stood out, and what could have made the visit even better.

The same invitation for every guest Guest’s choice

Illustrative follow-up: guests, notes and replies are examples, not live data.

  1. 01 Invite

    Thoughtful follow-ups.

    Continue the welcome with a personal thank-you and an invitation to share.

  2. 02 Listen

    Useful private feedback.

    Ask what guests enjoyed and what could have been better.

  3. 03 Respond

    Listen and respond.

    Use the guest’s perspective to guide a thoughtful reply.

Real experiences. Useful conversations.

Every visit has a story worth hearing.

From an intimate tasting to a release gathering, make room for the details guests remember.

Tasting room guest in a blue shirt talking with a staff member across the counter

The experience comes first

After the tasting.

Thank guests for spending time with your winery. Invite them to share what they enjoyed and what could have made the visit better.

  • Thank-you
  • Open question
Guests gathered outdoors at a winery beneath string lights at sunset

A story to tell

After a shared experience.

A tasting event gives guests a story to tell. Invite an honest account in their own words, with the choice to share it publicly left to them.

  • Their words
  • Their choice
Guest paying at a tasting room POS with an illustrative guest profile overlay

Feedback belongs in the relationship

Before the next visit.

Bring what you learn back to your team. A thoughtful response and attention to the details can shape a more personal welcome next time.

  • Team notes
  • Personal welcome

Illustrative guest profile overlay.

Listen, learn, welcome them back

Feedback helps you listen. Reviews help others learn.

Private feedback gives your team a chance to understand the visit. Public reviews give future guests an independent perspective. Both start with an open invitation, not an expected rating.

Young guests sharing wine and conversation at a sunlit, lively tasting room

Honest by design

The experience, not a desired rating, is the starting point.

Every guest gets the same open invitation. Some will write a glowing review, some will share a thought for your team, and some will simply come back. All of it is worth hearing.

Keep the story connected

Great visits deserve a thoughtful follow-up.

Connect guest context, personal follow-ups and honest feedback, so what guests tell you shapes a better welcome next time.

Guest Intelligence
Email & SMS
POS & Hospitality
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Feedback & reviews, explained

Thoughtful post-visit conversations, honest invitations, and reviews written by your guests.

How does this relate to Vintiga’s CRM?

Vintiga connects guest profiles, reservations, purchases, and membership history. That context supports a more thoughtful post-visit conversation. The CRM also supports personalized email follow-ups, so feedback can be part of the wider guest relationship.

Is guest feedback the same as a public review?

No. Feedback is a conversation with your team about the experience. A public review is something a guest chooses to publish for others to read. Guests should be free to do either, both, or neither, without a rating deciding which option they receive.

Who writes the public review?

Your guest does, in their own words. A follow-up can invite them to share their experience, but they choose what to say and whether to publish it. We can walk through the feedback and review-request options for your winery in a demo.

Can we guarantee more positive reviews?

No. Honest reviews reflect real experiences and may include criticism. The goal is to make it easier to invite feedback, learn from it, and continue providing thoughtful hospitality, not to guarantee a rating or a number of reviews.

Book a 30-minute conversation about your winery, your goals and the systems you use today. Together, we’ll identify:

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